Assistant Front Desk Manager Oconomowoc

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  • Published date: April 19, 2016
  • Modified date: May 11, 2016
    • 262-369-4999, Oconomowoc, Wisconsin, United States

Assistant Front Office Manager Job Description: General Front Office duties such as taking care of front desk operations including guest registration procedures, phones, reservations, multi-tasking, etc. Assist Front Office Manager to monitor employees, making sure all guests receive prompt and personal recognition to ensure guests have a wonderful stay.


Oversee guest arrivals and departures. Prepare forecast reports. Train employees, ensuring team members have current knowledge of hotel services, events, pricing, standard operating procedures, emergency information/procedures as well as all policies. Well developed communication skills Ensure workplace remains clean and tidy Assist with keeping a peaceful, team orientated work environment while maintaining professionalism Learn all shifts and be reliable to cover extra shifts as needed.


Assistant Manager


In the absence of the Front Office Manager, take charge of the front office operations. Primarily reporting to the Front Office Manager- Handling any guest complaints or issues correctly. Conduct all other duties, responsibilities, and actions that are asked/required as expressed from the Front Office Manager. Qualities: Show initiative, problem solving, team worker, leader, and trainer with High Level of Customer Service. Must be very reliable, flexible, trustworthy, has attention to detail, and able to work well under pressure. Requirements ****Front desk experience at a Required Ability to train efficiently Cash handeling Ability to balance accounts at end of shift Ability to interact with others in a professional and courteous manner Ability to maintain guest confidentiality Job Type: Full-time Job Location: Oconomowoc, WI 53066 Required experience: Hotel Front Desk: 1 year Required



Assistant Manager Oconomowoc


Location: Oconomowoc WI


Industry: Hospitality 
Occupational Category: Customer Service 
Hours: Full-time, 30 hours per week 
Salary: USD Depends on experience


Description: Olympia Resort & Spa seeks a full-time assistant front desk manager.


Responsibilities:



  • Taking care of front desk operations including guest registration procedures, phones, reservations, multi-tasking, etc. Assist Front Office Manager to monitor employees, making sure all guests receive prompt and personal recognition to ensure guests have a wonderful stay.

  • Oversee guest arrivals and departures. Prepare forecast reports. Train employees, ensuring team members have current knowledge of hotel services, events, pricing, standard operating procedures, emergency information/procedures as well as all policies. Well developed communication skills Ensure workplace remains clean and tidy Assist with keeping a peaceful, team orientated work environment while maintaining professionalism Learn all shifts and be reliable to cover extra shifts as needed.


Educational requirements:



  • High School or equivalent preferred


Experience requirements:



  • Experience preferred, but will train the right candidate


Desired Skills:



  • Train efficiently -  Cash handling - Ability to balance accounts at end of shift - Ability to interact with others in a professional and courteous manner.


Qualifications:



  • Ability to work in a team environment with members of varying skill levels.

  • Highly motivated.

  • Learns quickly.


If interested in this position, please email us your resume, along with salary requirements and a cover letter to guestservicesmanager@olympiaresort.com or Call (262) 369-4999


Date Posted: 2016-04-18



 


 

Olympia Resort
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